FREQUENTLY ASKED QUESTIONS
EU FAQ
Ordering
QUESTION
ANSWER
How do I order?
Orders should be placed online at eu.faradite.com in EURO. Our EU webstore is set up to service our EU customers only. Companies with accounts should be sure to log in to the site before ordering.
How do I set up trade account?
Under the 'My Account' menu you will see a 'Trade Account' option. Use the form on the 'Trade Account' page to submit your application for a trade account.
How do I change my order after placing?
If you notice an error on your order immediately after placing it (within 10 minutes) please call us and we will endeavour to make changes required. If error is not noticed until later please contact us and we will make required changes. Once order is dispatched we are unable to make any changes. Please see 'How do I return goods'.
How do I return goods?
Please contact info@faradite.com with with details of your order. A member of the team will provide information for returning goods and explain the process.
Can I exchange products for something else?
Please contact info@faradite.com if you would like to discuss exchanging products. We may suggest a conversation with technical support as a way of finding a faster, simpler solution.
My product is faulty how do I raise technical ticket?
Please contact info@faradite.com with details of the technical issues being experienced.
SHIPPING
QUESTION
ANSWER
How much is Shipping?
Once you have populated your cart, you will see a 'Calculate Shipping' button in the cart to see your shipping cost.
Where does my delivery come from?
Our EU warehouse is located in the Netherlands.
How long will my order take to arrive?
Typical delivery transit times are 2 - 5 days across Europe depending on location.
*Please note all keypads have a 6-8 weeks lead time
What couriers do you use?
All EU orders are dispatched with GLS.
Can I collect my order?
No, our EU warehouse is not able to facilitate collections.
Do you do pre 9 / pre 12 delivery?
No, we cannot offer or guarantee any pre 9 or pre 12 delivery times.
TAXES
QUESTION
ANSWER
Ordering from an EU company - do I pay VAT?
If you are a registered EU company, submitting your VAT number with your trade account application will mean you do not pay VAT on your order. Unless you are located in the Netherlands in which case you will incur NL VAT as we are registered for VAT in the Netherlands.
Where are you registered for EU VAT?
We are registered for EU VAT in the Netherlands.
How much Tax / Duty will I pay?
If you ordering from an EU company and have submitted your EU VAT number you will not be charged tax on your order. If you are an individual you will be charged VAT at your standard country rate. All customers in the Netherlands will be charged VAT (companies and individuals) due to our EU VAT registration being in the Netherlands.
LEAD TIMES
QUESTION
ANSWER
When will my order be dispatched? (Motion Sensor 360 Range)
We hold a large stock of all motion sensors and orders are typically dispatched same day (for orders placed before 1pm) Orders placed after 1pm will be dispatched next working day (Mon - Fri).
When will my order be dispatched? (TAP Range)
All keypads have a 6-8 weeks lead time